Reservations and Payments:
A deposit of 30% of the total tour price is required at the time of booking a tour. The remainder of the total quoted tour price is due 30 days before the tour departure date. If your reservation is made within 60 days of departure, the entire cost of the trip must be paid on confirmation. Accepted methods of payment include wire transfer or credit card (Visa, Master, JCB or AMEX). There is a 3.5% Credit card surcharge.
|No of days||Percentage forfeited of tour price|
|More worn 40 days||5% of the tour price|
|14-40 days||20% of the tour price|
|6-14 days||30% of the tour price|
|Less than 5 days and no show||No refunds|
Cancellations and Refund Policy:
No refunds are given for: lost travel time or substitution of facilities and/or accommodations; itineraries amended after departure; not appearing for any accommodation, tour, game viewing or other booked activities; and/or cutting short the booked itinerary for any reason.
All quoted tour prices include accommodations based on double occupancy. There is a supplemental fee for single occupancy accommodations. In some lodges, children of certain age are not permitted unless where advised accordingly.
Meals are included in the tour price as stated in the itinerary, B=Breakfast, L=Lunch and D=Dinner.
You may take along two normal size pieces of luggage, not exceeding a total of 44 lbs. per person. On charter flights in Africa the baggage allowance may be less. Arrangements have been made for safe storage while on tour. However, all baggage is at the tour member’s risk whilst on tour. We highly recommend baggage insurance.
Gratuities, Taxes and Entrances Fees:
Charges for hotel taxes are included, as well as game park entrance fees and to all wildlife reserves included in the itinerary. In Africa, tips to driver-guides and escorts are not included and are at your discretion, though unavoidable.
Not Included in Quoted Tour Prices:
The following items are not included in quoted tour prices: costs of obtaining passports or visas; personal expenses such as beverages, laundry and room service; gratuities to your safari escort, camp staff, Cultural visits to Maasai Villages driver-guides; excess baggage fees; communication charges; airport departure taxes; meals not specified in your itinerary; any airfares unless where specifically mentioned in the inclusive clause.
We strongly recommend you protect yourself with a short-term traveller’s insurance policy to cover baggage loss, accident, medical emergencies, and trip cancellation.
Issues/Complaints on Safari
Should there be any complaints while on safari, we recommend the clients to communicate the same immediately or as it happens, to your safari guide or your tour officer through telephone call or email for instant action and correction.
Limitations of Liability:
Asili Adventure Safaris , its Owners, Outfitters, Agents and Employees give notice that they act only as agent for the owners, contractors and suppliers providing means of transportation and/or all related travel services and assumes no responsibility whatsoever for injury, personal illness, loss or damage to person or property in connection with any service resulting directly from: Act of God, detention, annoyance, delays, expenses arising from quarantine, strikes, thefts, pilferage, force majeure.
Important Travel Information.
Learn more about the important travel information, Visas to East Africa and much more.
SAFARI POSTPONMENT DUE TO COVID 19 PANDEMIC or CANCELLATIONS
All confirmed bookings are secured with a deposit and travelers are affected by the government travel restrictions due to the COVID-19 pandemic are eligible for postponement for a period of 24 months from the cancellation date.
Asili Adventure Safaris and Travel Ltd will hold credit till the client is ready to rebook their tour.
Rebooking or Post postponement terms outlined here below shall apply:
- Change of travel date Must be communicated at least 20 days prior to the scheduled safari date.
- Rebooking should be done within the initial season booked otherwise there will be a price change to cover the price difference or refund where possible
- The original accommodations shall be used in case of rebooking.
- In the event of a total cancellation, we shall take time to redeem credits paid to the respective lodges by booking other guests to the same facilities and refund the same to the clients. However it is important to note that Gorilla viewing permits and airline tickets are NOT transferrable hence NOT refundable.
We are hoping for an end of COVID-19 pandemic so that we can continue serving our guests in the best way possible. View A detailed Guideline of our COVID-19 Protocol.