Booking Terms & Conditions

In these Booking Terms and Conditions:

• AAS or The Company refers to Asili Adventure Safaris & Travel Ltd, a Kenyan-based Destination Management Company offering holiday safaris across East Africa.
• Safari means any holiday or travel service, or part thereof, booked through Asili Adventure Safaris & Travel Ltd.
• Asili Adventure Safaris & Travel Ltd is a tour operator registered and licensed in the Republic of Kenya.
• Agent refers to any supplier or travel agent seeking the services of AAS as a Destination Management Company in East Africa.
• 3rd Party Supplier refers to any hotel, accommodation provider, airline, air charter company, ground transportation provider, boat operator or other independent contractor booked by AAS to provide part of a Safari.

Safari enquiries are made by contacting AAS, after which an itinerary and quotation will be issued.

The itinerary and quotation must be confirmed in writing by the Agent. Once written confirmation is received by AAS, the Safari is considered booked.

AAS will then issue an invoice and the required deposit will become immediately due. From that point, these Booking Terms and Conditions, including the cancellation policy, become effective whether or not the deposit or full payment has been made by the required due date.

A Service Confirmation document confirming the trip arrangements will be issued after receipt of the deposit.

All bank charges associated with telegraphic or wire transfers are payable by the Client.

AAS reserves the right to cancel services where payment has not been received by the required payment date.

Any postponement or cancellation of a Safari must be made in writing to AAS by the Agent. The cancellation or postponement becomes effective once AAS acknowledges receipt in writing.

AAS does not provide refunds or compensation for loss of travel time, substitution of facilities or amendments to an itinerary after departure where the circumstances are beyond the control of the Company.

In special circumstances such as bereavement, accident or critical medical situations involving the Client or their immediate family, AAS will make its best endeavours to refund monies received or postpone the Safari to a later date without penalty.

Such arrangements may depend entirely on the policies and discretion of third-party suppliers over whom AAS has no control.

Where a complete travel ban is issued by the Client's country of origin advising against all except essential travel to the destination, AAS will make its best endeavours to negotiate fair cancellation or postponement terms with relevant third-party suppliers.

Clients should understand that safari travel involves certain inherent risks. By booking a Safari with AAS, the Client accepts those inherent risks.

While every reasonable care is taken to protect Clients and their property, AAS, its employees and agents accept no liability for accidents, injury, illness, loss or damage to property arising from a Safari booked through AAS, subject to applicable law and any liability arising from gross negligence or wilful misconduct by the Company.

Force Majeure refers to circumstances beyond the reasonable control of AAS, including but not limited to acts of God, explosion, flood, severe weather, fire, accident, war or threat of war, sabotage, insurrection, civil disturbance, government intervention or other extraordinary events.

Where AAS is affected by Force Majeure, the Company will notify the Client regarding the nature and extent of the circumstances.

AAS will not be considered in breach of these terms for delays or failure to perform its obligations where such delay or non-performance results from Force Majeure.

After investigating the circumstances, AAS will determine whether a Safari can proceed safely. Where a Client elects to cancel despite AAS determining that the Safari can reasonably proceed, the normal cancellation policy will apply.

AAS reserves the right to substitute services or alter a Safari itinerary where the Company considers such changes necessary or advisable.

In exceptional circumstances, AAS may revise quotations, including where significant currency fluctuations, fuel costs or other major operational cost changes occur.

Where third-party suppliers amend their terms and conditions, AAS reserves the right to amend its Booking Terms and Conditions where reasonably necessary and will communicate relevant changes to the Agent.

Temporary or permanent loss of baggage remains the responsibility of the Client and/or the carrier involved.

AAS will make reasonable efforts to assist in tracing and forwarding delayed baggage, but any costs incurred in doing so remain the responsibility of the Client or carrier.

Clients are responsible for observing all baggage weight limits communicated for their journey. Baggage exceeding permitted limits may be left behind or forwarded at the Client's own expense.

Airline weight allowances may include both checked baggage and carry-on luggage, including photographic equipment. Clients are encouraged to pack lightly and follow the baggage guidance supplied with their Safari arrangements.

It is a strict condition of booking that all travellers maintain comprehensive travel insurance.

Travellers are responsible for ensuring that their insurance cover is adequate for the entire Safari.

It is the Client's responsibility to ensure that all required passports, visas, permits, health certificates, inoculations and other travel documentation required for the Safari are valid and obtained before travel.

AAS may provide general guidance on destination requirements, but Clients remain responsible for confirming requirements applicable to their nationality and passport with the relevant embassy, high commission or government authority.

These Booking Terms and Conditions are governed by and construed in accordance with the laws of Kenya.

Any dispute requiring legal determination shall be subject to the appropriate courts and dispute-resolution procedures in Kenya, including arbitration where applicable.

Formal complaints or issues raised with AAS will be investigated and addressed within 30 days of receipt. Genuine compensation or settlements arising from an accepted complaint will be processed in accordance with the applicable resolution.